LEADER 01321cam a2200385 a 4500001    41830
005    20240621144537.0
008    000222t19931993nyua     b    001 0 eng  
010       93046452 //r95
015    GB94-57463
019    30491198
020    1555701612
035    (OCoLC)ocm29517502
035    41830
043    n-us---
049    LHMA
040    DLC |beng |erda |cDLC |dLDL |dAGL |dUKM |dCOU |dLHM
050 00 Z711 |b.S66 1993
100 1  Smith, Kitty, |d1945-
245 10 Serving the difficult customer : |ba how-to-do-it manual for library staff / |cKitty Smith.
264  1 New York : |bNeal-Schuman Publishers, |c[1993]
264  4  |c©1993
300    x, 166 pages : |billustrations ; |c28 cm.
336    text |btxt |2rdacontent
337    unmediated |bn |2rdamedia
338    volume |bnc |2rdacarrier
490 1  How-to-do-it manuals for libraries ; |vno. 39
504    Includes bibliographical references (pages 159-163) and index.
591    Record updated by Marcive processing 21 June 2024
650  0 Public services (Libraries) |zUnited States.
650  0 Customer relations.
650  0 Interpersonal communication |zUnited States.
830  0 How-to-do-it manuals for libraries ; |vno. 39.
994    E0 |bLHM
852 0   |bstacks |hZ711 |i.S66 1993