xviii, 269 p. : ill. ; 26 cm.
The roots of scientific management
The impact of technology : environments, productivity, and staff roles
Identifying targets of opportunity
Identifying the problem : diagnostic tools
Preparing for a study
Tools for process analysis
Tools for special situations
Forms and templates
Tracking systems : throughput/delay analysis
Self-administered diary studies
Direct time study
Assessing current activities
Designing streamlined activities
Implementing new activities
Managing organizational change.
Dougherty, Richard M.
0810851989 (pbk. : alk. paper)
Rev. ed. of: Scientific management of library operations. 2nd ed. 1982.
Includes bibliographical references and index.
The roots of scientific management -- The impact of technology : environments, productivity, and staff roles -- Identifying targets of opportunity -- Identifying the problem : diagnostic tools -- Preparing for a study -- Block diagram -- Tools for process analysis -- Tools for special situations -- Forms and templates -- Tracking systems : throughput/delay analysis -- Self-administered diary studies -- Work sampling -- Direct time study -- Costs -- Assessing current activities -- Designing streamlined activities -- Implementing new activities -- Managing organizational change.