Streamlining library services : what we do, how much time it takes, what it costs, how we can do it better / Richard M. Dougherty.

Rev. ed. of: Scientific management of library operations. 2nd ed. 1982.

Includes bibliographical references and index.

The roots of scientific management -- The impact of technology : environments, productivity, and staff roles -- Identifying targets of opportunity -- Identifying the problem : diagnostic tools -- Preparing for a study -- Block diagram -- Tools for process analysis -- Tools for special situations -- Forms and templates -- Tracking systems : throughput/delay analysis -- Self-administered diary studies -- Work sampling -- Direct time study -- Costs -- Assessing current activities -- Designing streamlined activities -- Implementing new activities -- Managing organizational change.