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Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin.

Publication | Not Digitized | Library Call Number: Z711 .R79 2000

Overview

Series: How to-do-it manuals for librarians ; no. 100
How-to-do-it manuals for libraries ; no. 100.
Format: Book
Author/Creator: Rubin, Rhea Joyce.
Published: New York : Neal-Schuman Publishers, [2000]
©2000
Locale: United States
Notes: Includes bibliographical references (pages 91-93) and index.

Physical Details

Language: English
ISBN: 1555703720
Physical Description: xi, 99 pages ; 28 cm.

Keywords & Subjects

Subjects: Public services (Libraries)--United States. Customer services--United States. Anger--United States.

Record last modified:: 2024-06-21 14:45:00
This page:: https://collections.ushmm.org/search/catalog/bib41661

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