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Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin

Publication | Library Call Number: Z711 .R79 2000
Book cover
Series
How to-do-it manuals for librarians ; no. 100
How-to-do-it manuals for libraries ; no. 100.
Format
Book
Author/Creator
Rubin, Rhea Joyce.
Published
New York : Neal-Schuman Publishers, c2000
Includes bibliographical references (p. 91-93) and index
Language
English
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Record last modified: 2008-08-13 19:14:00
This page: https://collections.ushmm.org/search/catalog/bib41661